Returns & Exchanges

At Furniture.ca, we’re committed to creating a better online shopping experience. If for some reason you aren’t completely satisfied with your purchase, contact us and we will do what we can to make it right. You can return most products within 7 days of delivery by simply calling or emailing our Customer Care Team. Your refund will exclude delivery fees and a restocking fee and can only be made if the merchandise is in “as-new” condition. If your purchase included free delivery, the original outbound delivery cost will be deducted from your refund. Prior to signing for your furniture delivery, please carefully inspect the product to ensure your satisfaction.

NON RETURNABLE ITEMS
• Mattresses & Box Springs
• Appliances and Electronics
• Custom made or Special Order items
• Assembled and/or Modified items
• Items without original packaging

OUR PRICE MATCH PROMISE
• If within 30 days of delivery you should find the same brand and model currently advertised online by a Canadian competitor at a lower price (on identical terms & conditions), we will refund you the difference.* (Just email us proof of the lower advertised price, or give us a chance to verify it.)

Returns & Exchanges

*Price Match Conditions:  The identical item must be new, locally available, sold by an authorized retailer with standard warranties and priced in Canadian dollars. Our Price Match does not apply to as-is, limited quantity, limited time offers, door crashers, discontinued or exclusive items, to rewards or points programs, commercial and/or builder contract pricing, bid pricing, membership, group or club pricing, errors, pricing from online auctions, bid or retailor aggregator sites, or pricing not otherwise generally available to the public. Our Price Match only applies to reasonable quantities for personal household use. Refunds are paid in the same tender with which you paid. We do not match prices offered on Black Friday, Cyber Monday or Boxing Day.