Privacy Policy

Last Updated August 2016

At Furniture.ca, we believe you're entitled to decide what information you share with us and how it is used, so we answer your questions about privacy up front!

We Respect Your Privacy

At Furniture.ca, we respect your privacy and want you to understand how your information is used.

Why does Furniture.ca collect online visitor information?

The information we receive from you helps us to fulfill your order accurately and quickly, learn how to improve your shopping experience, as well as meet our commitment to privacy. When you visit Furniture.ca, you have the option of creating a free Furniture.ca account so you can place online orders, save your shopping cart items, gain access to special promotions, and view delivery details and lead times. Creating a Furniture.ca account is easy. We just need your name, email address, postal code, and a password of your choice.

Once you place your online order, we'll ask for some additional information to fulfill the order including your delivery address, billing address, phone number, and credit card information.

How does Furniture.ca automatically remember me?

When you visit Furniture.ca, we send one or more cookies to your computer or other device. We may also use cookies in email that you receive from us. A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A session cookie expires immediately once you end your session (close your browser). A persistent cookie stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available. Generally, we use cookies to improve the quality of our service when you visit our website and other websites of interest to you. We also use cookies to remind us of who you are, tailor products, services, and advertising to you, estimate our audience size, assist our online merchants to track visits and sales on our sites, and to process your order, track your status in promotions, and/or analyze your visiting patterns.

Does Furniture.ca ever share this information?

We never share your personal information with anyone, except in connection with your order. Furniture.ca does not sell, rent, share, trade, or give away any of the information you provide except to financial institutions processing your payment or financing application and the retailers/shippers that produce and/or deliver your order. No third party will solicit you as a result of information within our control.

The information you provide us is subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders. Other than these fairly extreme cases, your personal information will not be shared with anyone.

If you have additional questions about or Privacy Policy, please reach out to our Customer Service team at customerservice@furniture.ca.

Does Furniture.ca use geolocation?

When you access Furniture.ca, we may additionally collect and store device sign-on data (including device ID) and geolocation data in order to provide our services.

What types of emails will I receive from Furniture.ca? Can I unsubscribe from these emails?

As a registered Furniture.ca user, you may receive emails from us including newsletters and special offers. If you would no longer wish to receive these emails, you can opt out or unsubscribe at any time by clicking the "unsubscribe" link in the email, or by logging in to your Furniture.ca account and selecting "Update your email preferences". Or, you can email us at customerservice@furniture.ca.

In addition, when you place an order with Furniture.ca, you'll receive email updates regarding the status of your order. These emails, which are critical to fulfilling your order, will not be affected by updating your email preferences.

How can I contact Furniture.ca with questions about this Privacy Policy? And, how do I know if this policy has been changed?

If you have any questions about our Privacy Policy, our website practices, or contact with the company, please reach out to our Customer Care team, at customercare@furniture.ca, or you can contact:

Privacy Policy Coordinator

Furniture.ca

45 Gordon MacKay Road

Toronto, Ontario

M9N 3X3

If we need to update our Privacy Policy, we will post these changes to this privacy statement, the homepage, or other places deemed appropriate so users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If, however, we are going to use users' personally identifiable information in different manner from the stated above, we will notify users via email.

Secure Shopping

We make certain that we never share the information you've shared with us. We also make sure that your information is protected as you send it to us.

Our secure server software (SSL) is among the best technology available today. It encrypts (scrambles in code) all personal data you share with us, including your credit card and telephone numbers, name and address. Furniture.ca is so confident in our systems that we ensure 100% safety in the transactions you make with us. *