Terms and Conditions

Furniture.ca is committed to ensuring your shopping experience is everything you expect it to be.

All of our Retail and Delivery Partners meet our high standards for service.

We want to make sure that you have the best possible shopping experience with our retail and delivery partners. To ensure this, Furniture.ca carefully reviews the policies, security practices and delivery capabilities of each of our partners and we only partner with companies who meet our high standards for service.

Buying Online from Furniture.ca

Pricing and Other Errors

Prices shown for items on this website's product pages and in your shopping cart are for merchandise only. Please proceed to checkout to see the total cost of your order, including any applicable tax, delivery or other fees.

While we strive for accuracy in the pricing displayed on this website and the other product information we provide, errors can occur.

In cases where such errors do occur, Furniture.ca expressly reserves the right not to honor pricing errors on this website, either in stores or when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy.

Furniture.ca Warranties

Many of our products come with a warranty to be free of manufacturing defects in materials and workmanship. Specific details can be found on the product page of each item.

The basic warranty is void if the merchandise suffers damage caused by abuse, negligence or accident, has been relocated, repaired or tampered with, was sold "as is", or is used for commercial purposes. We do not guarantee fabrics against wear, fading, color fastness or any damage caused by cleaning processes.

Please note that many manufacturers offer separate warranties on their products. For more information, please refer to any warranty tags that come with the product.

Paying for Your Purchase

All online orders must be paid in full at the time of purchase.

We accept Visa, MasterCard and AMEX cards online.

Cancellations and Returns

Should you wish to cancel or return your order, please refer to the following policies.

What if I want to cancel my order?

Change your mind after placing an order? That's not a problem. Orders can be cancelled as long as they have not been prepared for delivery by our delivery partners. To cancel your order, simply call us at (844) 733-5361 or email us at customerservice@furniture.ca. We will promptly refund your credit card. In some cases, a restocking fee and delivery fees may apply if you cancel your order after it has been picked up for delivery.

What if I want to return my delivered item?

If you change your mind about an item, No problem – we make returns easy. You can return most items within 7 days of delivery by simply calling or emailing our Customer Care team. Your refund will exclude delivery fees and a restocking fee and can only be made if the merchandise is in “as-new” condition. If your purchase included free delivery, the original outbound delivery cost will be deducted from your refund.

Non-returnable items:

• Mattresses & Box Springs

• Appliance and Electronics

• Custom made or Special Order items

• Assembled and/or Modified items

• Items without original packaging

Privacy Policy

Please read our privacy policy  for additional information and answers to common question

Enviroment

Recycling Fee

The governments of Alberta, Saskatchewan, Nova Scotia and Ontario have instituted a program to offset recycling costs for certain items. As of February 1, 2005 in Alberta, February 1, 2007 in Saskatchewan, February 1, 2008 in Nova Scotia and April 1, 2009 in Ontario, retailers collect an environmental fee at the point of purchase on televisions and related equipment. The Alberta Recycling Management Authority (ARMA), the Government of Saskatchewan, the Atlantic Canada Electronics Stewardship (ACES) Association, and the Ontario Electronic Stewardship (OES) Association are responsible for this program in their respective provinces. The programs provide for collection, transportation and recycling of electronic materials, education and awareness information and electronics recycling related research.

The environmental fee ranges in price (see below), and will be placed on each product included in the program.

Alberta

Portable Computers (Notebooks, Tablets): $1.20

Television (29" and smaller, including combo units):$4.00

Television (30" and higher, including combo units): $10.00

Manitoba

Portable Electronics (Camcorders, Cameras, Portable DVD Players, Mini Systems): $0.25

Portable Computers (Notebooks, Tablets): $1.00

Home Theatre Systems: $1.10

Home A/V Systems (Speakers, DVD/Blu-ray Players, Cable Boxes, PVRs, Satellite Systems): $1.10

Audio Components/Speakers/DVD Players/Cable Boxes/PVRs/Satellite Systems: $1.10

Television (29" and smaller, including combo units): $7.00

Television (30"-45", including combo units): $12.00

Television (46" and higher, including combo units): $28.00

Microwaves (less than 1 cu. Ft.): $3.00

Microwaves (more than 1 cu. Ft.): $3.00

Newfoundland & Labrador

Portable Electronics (Camcorders, Cameras, Portable DVD Players, Mini Systems): $0.40

Portable Computers (Notebooks, Tablets): $1.50

Home Theatre Systems: $2.50

Home A/V Systems (Speakers, DVD/Blu-ray Players, Cable Boxes, PVRs, Satellite Systems): $2.50

Television (29" and smaller, including combo units): $10.80

Television (30”-45”, including combo units): $23.00

Television (46" and higher, including combo units): $35.00

Nova Scotia

Portable Electronics (Camcorders, Cameras, Portable DVD Players, Mini Systems): $0.40

Portable Computers (Notebooks, Tablets): $1.20

Home Theatre Systems: $2.50

Home A/V Systems (Speakers, DVD/Blu-ray Players, Cable Boxes, PVRs, Satellite Systems): $2.50

Television (29" and smaller, including combo units): $9.00

Television (30”-45”, including combo units): $19.00

Television (46" and higher, including combo units): $35.00

Ontario

Portable Electronics (Camcorders, Cameras, Portable DVD Players, Mini Systems): $0.75

Portable Computers (Notebooks, Tablets): $1.00

Home Theatre Systems: $5.00

Home A/V Systems (Speakers, DVD/Blu-ray Players, Cable Boxes, PVRs, Satellite Systems): $5.00

Television (29" and smaller, including combo units): $12.25

Television (30”-45”, including combo units): $24.00

Television (46" and higher, including combo units): $39.50

Prince Edward Island

Portable Electronics (Camcorders, Cameras, Portable DVD Players, Mini Systems): $0.40

Portable Computers (Notebooks, Tablets): $1.20

Home Theatre Systems: $2.50

Home A/V Systems (Speakers, DVD/Blu-ray Players, Cable Boxes, PVRs, Satellite Systems): $2.50

Television (29" and smaller, including combo units): $9.00

Television (30”-45”, including combo units): $19.00

Television (46" and higher, including combo units): $35.00

Quebec

Portable Electronics (Camcorders, Cameras, Portable DVD Players, Mini Systems): $0.25

Portable Computers (Notebooks, Tablets): $0.90

Home Theatre Systems: $0.80

Home A/V Systems (Speakers, DVD/Blu-ray Players, Cable Boxes, PVRs, Satellite Systems): $0.80

Television (29" and smaller, including combo units):$5.50

Television (30"-45", including combo units): $9.00

Television (46" and higher, including combo units): $24.00

Saskatchewan

Portable Electronics (Camcorders, Cameras, Portable DVD Players, Mini Systems): $0.25

Portable Computers (Notebooks, Tablets): $1.00

Home Theatre Systems: $1.10

Home A/V Systems (Speakers, DVD/Blu-ray Players, Cable Boxes, PVRs, Satellite Systems): $1.10

Television (29" and smaller, including combo units): $7.00

Television (30"-45", including combo units): $12.00

Television (46" and higher, including combo units): $28.00

ENERGY STAR qualification

Energy Star - Our new Enery Star 5.1 Televisions use half the energy of standard televisions. For more energy saving tips, please visit Independent Electricity System Operator (IESO).